Refund policy

Returns and Refunds

We want you to be happy with your Phlow Prints order.

Change-of-mind returns
You may cancel your order within 14 days of receiving it. Please contact us before returning any item.

Returned items must be unused, in their original condition and, where possible, in their original packaging.

Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning the item to us.

Damaged, faulty or incorrect items
If your order arrives damaged, faulty, defective or incorrect, please contact us as soon as possible after delivery.

Please include your order number and clear photographs of the item and packaging where relevant. We will assess the issue and arrange an appropriate replacement or refund at no additional cost to you.

Personalised or custom-made products
Products made specifically to your individual specifications or personalised for you cannot normally be returned simply because you have changed your mind.

This does not affect your statutory rights if the item is faulty, damaged, incorrect or not as described.

Refunds
Once an eligible return has been received and inspected, we will confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Where required by law, any standard delivery charge paid on the original order will also be refunded.

How to request a return
To request a return, refund or replacement, please contact Phlow Prints using the email address listed on our Contact Information page before sending any item back.

Items returned without first contacting us may delay the processing of your return.

This is a made to order product. If a product is damaged in transit, please send photographic evidence and we will replace the order.

This policy does not affect your statutory consumer rights.